Inbuilt message service like messenger

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Jennifer Vinson Administration

• 22 April 2022 04:11

It would be great if the learner portal had an inbuilt message service between student and trainer(s). We have seen this in other systems we have used and it was a fantastic feature. Rather than the student emailing from an external system the messages are all held in their learner portal and easily referenced. It also would then back up to the learners profile.

Ideally we want to keep as much in the one system as possible.

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  Tom Clark

  • 22 April 2022 04:13

  Hi Jennifer, I do know they are currently into something along these lines.

  Learner Portal - Live Chat – aXcelerate Support (zendesk.com)

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  Mark Gilmore

  • 25 April 2022 22:26

  Hi Jennifer

  Tom is right - we are in the process of developing a feature we are naming "Learner Messaging". We have the feature up on our product roadmap found on the website.

  We're hoping to have this feature released before the end of the financial year.

  I'll close this post for now; please continue further discussions in the existing thread linked above by Tom.

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