PROPOSED CHANGES to New Login Method
Hello aXc Team and other aXc users!
Can i please propose the following changes to the login screen:
1. Create Account to be BOLDED, highlighted in RED and to be a lot bigger
2. Remove the term 'Continue' and replace with 'CREATE' on all methods
3. Remove the separation between Google, Facebook, Apple & Continue with Email/Continue with Mobile Number
4. Remove the term 'Global Account' and purely use the wording 'Already Have an Account?' - participants don't know what a 'Global Account' is.
5. Make the 'ALREADY HAVE AN ACCOUNT? SIGN IN HERE' much larger for it to be noticeable to participants logging back into their learner portal.
Change from:
Change to:
If other aXc users are reading this post, do you find that participants who log out of their learner portal use the 'Create your Learner Portal Link' to log back in? This causes a heap of issues from our end.
I hope aXc team like the above idea and so do other aXc users.
Regards,
Matthew Bremner
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Hi Matthew
Thank you for your suggestions. To address your use case you have included at the bottom of your post:
Do you find that participants who log out of their learner portal use the 'Create your Learner Portal Link' to log back in? This causes a heap of issues from our end.
We plan to direct learners to this new page if they re-use a link that has been sent to them. Do you feel this would adequately address this behaviour?
In general, we want to make the login experience as smooth and as user-friendly as possible. In order to do this, we need to really understand the behaviours your students are making that is causing them to become unstuck.
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Just to add on to my previous comment, it may be worth modifying your New User invite template to include a link to the learner portal, as below.
You can download the source code for the template here.
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Hi Mark,
Thanks for the quick response!
The above is not the worst idea at all, however, if someone clicks their invite link and navigates away from the page without setting up their account, what would happen if they click on the link again? Will it show them that screen?
In regards to your 2nd post, we have actually done something similar today so hopefully that alleviates most of the problems!
What are your initial thoughts to my proposed wording & format changes? The wording 'Continue' suggests to me that you have already set up an account, when in fact at this stage you need to 'Create' your account.
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Hi, I agree some of the language and formatting Matthew has suggested could make it a little easier for someone who has never seen the screen before and is not super tech-savvy might better navigate the process. I notice the new page says 'axcelerate account', but sometimes it is referred to as 'global account'. It is really the people who are not the best with computers or technology that are struggling the most with setting up their login process.
Mark, that new page when a user has already set up their account would be good. We include a link to the learner portal already but it is likely that students are trying to access the portal from the creation link and getting confused because they already created an account. Enlarging the 'Already have an account, sign in here' would be really good too.
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