Can aXcelerate create a Login Experience help video which shows full method using email or phone + verification

Follow

Pip Austin

• 14 September 2021 02:39

We are finding most of our students try to create their new login with email or mobile and often students who are not so tech-savvy struggle with the correct steps.

I notice the SHoTs video about the new login experience covers google account set up, and briefly shows email, but it doesn't show the full process requiring students to enter the verification code and it also doesn't demonstrate mobile creation.

Could accelerate please create a video that all RTO's can share in the email that invites new users to create an account that walks them through the full process, this would really help us to provide better support to new users trying to set up their accounts.

0

• 

  Adrian Date

  • 14 September 2021 04:03

  Hi Pip,

  Just so you know we have worked with aXcelerate and found a way of assisting students to create an account ourselves. 

  go to the students contact record > Actions > Update User Record > Send New Login Invite > Enter your Email Address > Send.
  
  Then, once you receive the email, click on the link and then select the login method the student would like to use > Enter the details > Submit.  You need to use an incognito browser and ideally a totally different browser

  1

  Comment actions Permalink
• 

  Pip Austin

  • 14 September 2021 04:14

  Thanks, Adrian, I saw your comment on Mark's idea and we are going to give it a go.

  We have a lot of people having trouble with the process of creating with email and mobile, a video that steps them through this would be helpful, I believe all RTO's that use aXcelerate would find it useful.

  0

  Comment actions Permalink

Please sign in to leave a comment.