New Login Experience - Resetting Student Passwords

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3 comments

  • Adrian Date

    I’ve worked a bit of a solution- you send New Log in Link to yourself. Fill in details for student including a password and put their mobile number in. Submit. This sends student SMS code. Place that code in verification window.
    Student then logs in using mobile method.

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  • Adrian Date

    It’s not ideal but seems to work

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  • Matthew Bremner

    Could not agree more. 

    We have had several students navigate away from the log in page after they had set up their global account but hadn't actually logged in yet.

    When they then tried to use their email address, the system said it was "already in use" yet looking at their user record, there was no global account linked.

    Being able to say "Hey Mark, I can see you used google as your preferred method, let me reset your password" would be brilliant.

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