Sending surveys via SMS

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Stephanie Cassidy Hazzlewood

• 01 July 2021 04:03

It would be useful to be able to send the surveys via an SMS, many people using our system to not check their emails and if it were to come to their phone we may get more responses.

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  Mark Gilmore

  • 05 July 2021 03:46

  Hi Stephanie

  This should already be possible; however please let me know if I've misunderstood your request.

  When sending SMS via Workflow, you are able to select a template to use for the communication. Using this method, you can include a link to the survey which should achieve what you're after.

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  Stephanie Cassidy Hazzlewood

  • 06 July 2021 02:10

  I have tried your suggestion without success. I have also tried doing it by using the no template: send the message below option. 

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  Mark Gilmore

  • 06 July 2021 06:32

  Hi Stephanie

  I've escalated your post into a support request, where a member of our team will be able to assist you.

  Kind Regards
  Mark

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  Emilie Donovan

  • 29 June 2022 07:23

  Could you please advise if there is a solution for sending out workshop survey links via SMS?

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  Stephanie Cassidy Hazzlewood

  • 29 June 2022 22:17

  Hi Emilie

  Last I spoke with someone they were not able to get it to work.

   

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