Deleting a Contact with a System Generated Note attached *Can it be done?*

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Florian Staerk

• 06 April 2021 03:55

When a system generated note is attached to a Contact you are no longer able to delete the said contact as it has notes attached to it. Because the notes are generated by the system you are unable to delete/unattach those notes from the record.

How do we delete this contact from here?

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  Mark Gilmore

  • 07 April 2021 00:06

  Hi Florian

  Contacts with associated system-generated notes cannot be deleted. This is to maintain an accurate audit trail.

  Our recommendation in this instance would be to simply deactivate the contact (which I can see you have done).

  Kind Regards
  Mark

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  Florian Staerk

  • 08 April 2021 05:51

  Hi Mark,

   

  Thanks for replying. That makes sense, with audit trail.

  Is there any way to deactivate a contact using the API? That would be super helpful for our automation.

  Cheers,

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