User Account Recovery for contacts without login details



1 comment

  • Official comment
    Mark Gilmore

    Hi Ashley

    Existing system users (including students) should be able to fully recover their accounts as long as they know (and have access to) their email address.

    Contacts in aXcelerate do not have User accounts, which is why they must be created. There is no way for learners to create user accounts at this time, and not something we are planning on implementing in the near future. 

    We do have the below options available in the Additional Options tab of the System settings, which will automatically create system users. This may save you a large administrative burden.

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