Send certificates to employer / JSA via templates

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Mark Costello

• 07 February 2016 03:12

When you send a certificate to an employer, JSA or anyone other than the student via a template it does not attach a copy of the certificate (except to the student email). This is the case when sending the template to both student/employer or just the employer.

When we need to send the certificate to the employer or JSA we have to download it, attach/send via outlook and then record a file note in aXcelerate. We should just be able to select the employer contact when sending the certificate template to the student.

If this is a 'privacy issue' as mentioned in my discussion with aXcelerate then it should be managed at RTO policy level and not forced at system level.

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• Official comment

  

  Kaycie Bradley

  • 15 April 2020 01:11

  Hi Jill, 

  Thank you for your comment! 

  I can confirm that these posts are reviewed on a weekly basis by our Product Management Team. 

  I'll escalate this one to the team for the next meeting and see if we can get some action on this, we'll let you know via this post either way. 

  If there's anything else we can help with, please don't hesitate to reach out! 

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  Mick Dunn

  • 17 February 2016 04:48

  This would be a huge help (big time saver) !!

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  Anthony Cottee

  • 17 February 2016 04:50

  Couldn't agree more!

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  Juliet Volz

  • 12 March 2018 21:27

  absolutely!!! very useful! please make this happen

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  Tess Martin

  • 02 August 2019 04:41

  Agree - has a workaround been developed yet?

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  Jill Keen

  • 15 April 2020 00:24

  I find it difficult to understand why this has not been looked at after the first comment some four years ago!!!!  I also find it difficult to understand why the system does not allow a workflow for certificates to be sent to employers as well and students.

  There are other SMS's that provide this function - why not aXcelerate?

  Can this be looked at promptly please?

  Do these 'idea forums' get looked at, actioned and any feedback to clients who post here?

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  Tomos Clark

  • 26 May 2020 02:51

  Also throwing my support behind this - we cover the privacy issue by ensuring our students sign a disclaimer upon enrolment. 

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  Tomos Clark

  • 28 August 2020 03:49

  Any further update? This simple change will save our admin staff so much time if they can simply include employers on the email to have employers receive the certificate. Due to the nature of the industry we work in, we do have a number of people that aren't particularly IT savvy, so it's almost a must for them to be able to send to employer as well.

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  Adrian Date

  • 01 October 2020 03:00

  If privacy is an issue have it set up so the student can change or remove a CC email address. This option is such an important thing for RTO's delivering large volume courses for staff of companies that need copies of certifications on file

   

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  Tomos Clark

  • 01 October 2020 03:18

  Agreed, Adrian.

  Our predominant workload is delivering to employees. The training is organised by their employers and we have our students sign off that they're OK with it, so we are not concerned about the privacy side. Makes it a bit hard getting the certificates to employers.

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  Melissa Dobbs

  • 20 October 2020 21:00

  Agree with all of the above.

   

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  Ange Harragon

  • 27 February 2022 23:27

  Hi Ax, any update on this feature being implemented? I am not sure when the 'planned' tag was added.

   

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