An aXcelerate Health Check allows for an aXcelerate specialist to review your organisation’s current aXcelerate system with the aim of finding system efficiencies, better operational usage
and identify any underutilised features that may assist your business.
At aXcelerate, the Health Check is a part of our ongoing Customer Success initiatives in which we will work with you to ensure you are getting the best return on your investment, at no additional cost to your business. Each client can receive one (1) complimentary Health Check every 12 months.
If you would like to book your Health Check, please let our team know by submitting a ticket through our Help and Support Centre. An appointed aXcelerate representative from our Customer Success team will then reach out and book a mutually suitable time for your organisation's personalised Health Check.
What can I expect in a Health Check?
Prior to your Health Check commencing, your Customer Success representative will review your existing account system settings and setup.
During the Health Check, they will seek to understand how your business uses aXcelerate on a day to day basis and help you to identify operational efficiencies or opportunities for potential improvements.
After the session, you’ll be provided with a formalised summary report describing the top 3 recommendations for improving your organisation's use of aXcelerate. This report will create clarity and purpose in your business on practices best-suited to your operational style and builds motivation to act and bring about positive changes.
If you wish to access further information on implementing the recommendations, you are able to purchase training hours, access our Short Hits of Training (SHOT) videos or the aXcelerate Assistant.
Training is available for $170 per hour (plus GST) and is delivered by one of our highly skilled Onboarding Trainers.
We look forward to helping you on your journey of system improvement, better work practices and time-saving initiatives with aXcelerate.