The Account Statistics tab of your System Settings allows you to view data related to the use of your aXcelerate account. This tab displays the total number of Contacts, System Users, Billable Learners in the system as well as the amount of file storage being used. Depending on which licence(s) you are paying for, various Learner number charts will appear.
You can read more about aXcelerate billing in its dedicated article.
Tip: If you have any queries relating to your current licence agreement or how we charge you for our service, please refer to the Pricing page on our website, our dedicated Pricing help guide, or contact our Customer Success Team.
Warning: Please be aware that this page may take a moment to load as all of the data from your account needs to be processed for this report.
Billable Learner reports
One or more Billable Learner reports will appear in your Account Statistics settings tab, depending on the licences you hold for aXcelerate. Long Course Learners, Short Course Learners, SCORM Learners and Work-Based Learning Placements are the four types of reports that may currently appear. You can change the date selector to view your learners at a historic point in time.
Beneath the Billable Learner report charts is a link for your Long Course Learners. By clicking the link, the report will reload and display a breakdown of your numbers split between Workshops, Qualifications and E-Learning.
For further information on how Billable Learners are calculated, please refer to their individual help articles.
Tip: The Billable Learners report can also be generated via the Report Builder. Using the Report Builder will allow you to filter the data that appears in your report and customise the display of the results.
Note: If you exceed the number of learners allowed within your license tier, you will incur an additional fee for each additional Billable Learner you have in your system above your learner limit. The fee for each additional over-limit Billable Learner will depend on your license tier. Please refer to your license agreement for further information.
Warning: Setting a student's Contact Record as inactive will not exclude them from your Billable Learner numbers if the student has participated in training within this billing period.
File Storage
During your use of the system, you will need to store files of various types in your account such as images in the Images Library, documents linked to the Resource Library and documents stored against Contact Portfolios. The first 100GB of your data is free to store in our system, however, exceeding this amount incurs an annual fee of $100 + GST for each additional 200GB of data storage.
Tip: The total amount of file storage being used by your account is listed on the Account Statistics page under the Total Usage heading.
Note: We recommend that you do not store large files such as high-resolution videos in your aXcelerate account to prevent you from exceeding the data limit and incurring additional fees.
Account Statistics FAQs
What makes a contact count as Billable Learners?
Full details on how Billable Learners are calculated can be found in their respective pricing pages. You can access those via our Billing Overview help article.