The Account Statistics tab of your System Settings allows you to view data related to the use of your aXcelerate account. This tab will show the total number of Contacts, System Users, Billable Learners in the system as well as the amount of file storage being used.
Total Billable Learners is the primary metric used to determine aXcelerate account license fees and whether any 'over limit' fees are applicable. The default period will display the start date and end date of your current 12 month service agreement period.
Tip: If you have any queries relating to your current licence agreement or how we charge you for our service, please refer to the Pricing page on our website or contact our Customer Success Team.
Warning: Please be aware that this page may take a moment to load as all of the data from your account needs to be processed for this report.
Billable Learner Report
This report gives you the highest number of Billable Learners in your aXcelerate system within a given date range. On page load, this report will generate with the date range being set as your service agreement period. You will also be able to view the distribution of enrolments across each course type in your system (Workshops, Classes and E-Learning).
A Billable Learner is any contact that is enrolled in a Workshop, Qualification or E-Learning activity during your service agreement period with aXcelerate. Any students that have been enrolled prior to the commencement of the service agreement period, but have not completed their enrolment before the start of a new service agreement period, will also be included as Billable Learners in the new billing cycle. The definition of contacts that will, and will not be counted as Billable Learners is outlined below:
- A contact who has been booked on a Workshop, where any day is inside your service agreement period. A cancelled booking is not included.
- A contact who has a class enrolment date inside your service agreement period with at least one unit enrolment, where the outcome identifier is not 'W' (With no Hours), 'NYS' or 'N.R'.
- A contact who is enrolled in a class with at least one unit enrolment, where any day between the activity start date and the activity end date or proposed end date, falls inside the service agreement period.
- A student that has been enrolled as a tentative enrolment.
- A contact that has not been enrolled in any learning activities.
- A student whose training took place outside of the service agreement period.
Tip: The Billable Learners Report can also be generated via the Report Builder. Using the Report Builder will allow you to filter the data that appears in your report and customise the display of the results.
Note: If you exceed the number of learners allowed within your license tier, you will incur an additional fee for each additional Billable Learner you have in your system above your learner limit. The fee for each additional over-limit Billable Learner will depend on your license tier. Please refer to your license agreement for further information.
Warning: Setting a student's Contact Record as inactive will not exclude them from your Billable Learner numbers if the student has participated in training within this billing period.
During your use of the system, you will need to store files of various types in your account such as images in the Images Library, documents linked to the Resource Library and documents stored against Contact Portfolios. The first 100GB of your data is free to store in our system, however, exceeding this amount incurs an annual fee of $100 + GST for each additional 200GB of data storage.
Tip: The total amount of file storage being used by your account is listed on the Account Statistics page under the Total Usage heading.
Note: We recommend that you do not store large files such as high-resolution videos in your aXcelerate account to prevent you from exceeding the data limit and incurring additional fees.
Account Statistic FAQs
What makes a contact count as Billable Learners?
Billable Learners are defined by their training activity. This could be a Workshop booking, Class enrolment or elearning enrolment. As long as that activity takes place within your 12 month billing cycle, the contact will contribute to your Billable Learner count regardless of whether they have completed, or not.