The Web & Other Integrations tab of your System Settings allow control and configuration of your web service and API settings as well as most integrations with the aXcelerate.
Setup a payment gateway
A payment gateway is used to facilitate credit card payments made directly through the Online Enrolment Form. The payment gateways that aXcelerate currently integrate with are Ezypay and eWay.
After you have created an account with one of these providers you will need to enter your account credentials into your system settings before payments can be processed through your website.
- Create an account with Ezypay or eWay
- Select your Payment Gateway provider
- Enter your account credentials into the available fields
- Click Save Web Settings
Web Service and API tokens
An aXcelerate API Token will be provided to you by your Onboarding consultant if an Online Enrolment Project is purchased or if an API token is purchased individually for use in a custom API integration.
This token essentially allows actions to be taken via the aXcelerate API so that data from your aXcelerate account can be accessed and updated from external sources such as your Website.
A Web Service Token will be similarly provided whenever an API token is provided. A Web Service token will be individually provided if the Workflow Engine is purchased and enabled in your account.
Tip: For more information on the aXcelerate API and Custom API integrations please refer to our aXcelerate API help article.
Assign a web service user
When any action is performed by the API, WordPress plugin or Workflow, the system will recognise your Web Service User as the user running the operation.
The Web Service User will need to have an administrative user role and should have all user permissions enabled.
- Navigate to the Web Service API tokens section
- Click the Update icon next to your active Web Service Token
- Select an administrative User in your system
- Click Save
Tip: It is recommended that you have a user in the system created specifically for the Web Service User role.
Note: You can manage the permissions of users in your system from Settings > System Users.
Warning: If your Web Service User does not have administrative permissions, this will cause actions associated with Workflow and Online Enrolments to not function correctly.
Configure custom SMTP server settings
By default, aXcelerate's own SMTP server will be used for messages sent throughout the system. Specifying a custom outgoing (SMTP) mail server will allow a particular mail server other than aXcelerate's to be used.
This can help to resolve issues with emails being blocked by the aXcelerate mail server and allow you to send emails from a mail server hosted by your organisation.
A Default From email can be assigned so that system notifications have a more friendly appearance in the inbox of recipients.
For example, "aXcelerate Notification <notificate.aXcelerate.com.au>" will show the more friendly "aXcelerate Notification" in most email clients. When using this format, a valid email address must still be contained within the <> symbols.
Please be aware that the required settings will differ according to the mail server that you will be using. You will need to refer to the relevant help documentation and specific configuration settings of your mail service provider. Please contact your IT department for assistance in configuring these settings.
- Set the Outgoing Mail Server to Custom SMTP settings
- Set a Host Name
- Enter the Username and Password of your email account
- Set the Port to be used
- Select whether TLS or SSL is used for your server
- Set the Default From email sent to contacts in the system
- Click Save Web Settings
Tip: Test whether your server settings are valid by sending a test email. You will need to ensure that the settings have been saved before clicking Send Test email.
Notes: Connecting to mail servers using self-signed certificates is not supported, as this is not guaranteed to work with all mail servers.
Custom SMTP details do not apply to emails and reminders sent from the Workflow Engine - firstname.lastname@example.org. These emails will always be sent using aXcelerate's SMTP server.
Web & Other Integrations FAQs
I need to whitelist aXcelerate, what is the IP range?
aXcelerate is hosted on Amazon Web Services and utilises a large IP list range as determined by AWS. We use the Sydney region which is ap-southeast-2.
Below is some documentation with details on the current and future IP range of aXcelerate:
Can I use my own outgoing Mail server with aXcelerate?
It is possible to change the outgoing mail server (SMTP) settings within aXcelerate so that all emails and communication is sent from your own mail server. This assists with situations where emails can be considered spam by the receiving server if it were to be relayed from aXcelerate's mail server.
An alternative resolution to this is adding an SPF record for our mail server (mail01.axcelerate.com.au)
Please refer to the section on Configuring Custom SMTP server settings for further information.
Which payment gateway should I use?
They will also request ID verification via email to each of the shareholders of the business (proof of residential address and photo ID, so Drivers Licences suffice).
For the Refund Policy, RTOs should consider the following:
- What happens if the customer needs to cancel?
- What happens if the customer is unhappy with the service provided?
- The policy will need to demonstrate that the RTO will abide by Australian Consumer Law in the instance of major faults/defects (i.e., the customer’s choice between repair, replacement or refund)